Return & Exchange Policy
At Eye‑Dye, we want you to love your color as much as we do. If something isn’t quite right, we’re here to help.
Returns
We accept returns on unworn, unwashed items within 30 days of delivery. Items must be in original condition with no signs of wear, damage, or odor.
Once your return is received and inspected, refunds are issued back to your original payment method. Please allow 3–5 business days for processing.
Exchanges
Need a different size or color? We offer free exchanges within 30 days of delivery.
Exchanges are processed as soon as the original item is scanned by the carrier.
Non‑Returnable Items
To keep things fair and hygienic, we cannot accept returns on:
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Final sale items
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Custom or specialty‑dyed pieces
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Items marked as non‑returnable at checkout
Return Shipping
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Returns for refund: a small return shipping fee may be deducted from your refund.
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Exchanges: free both ways.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right immediately.
How to Start a Return or Exchange
Please email us at orders@eye-dye.com and include your order number. You’ll receive a prepaid label and step‑by‑step instructions.